Last Updated: [28-06-2026]
At Pankhudibazaar, operated by Ecobestie Organics Pvt. Ltd., we aim to deliver your handcrafted and artisan-made products safely and efficiently across India.
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
1. Shipping Coverage
We currently ship only within India.
At this time, we do not offer international shipping.
2. Order Processing Time
Orders are typically processed within 1–3 business days from the date of order confirmation.
Processing may take longer during:
- festive seasons
- promotional events
- high order volumes
- unforeseen operational disruptions
Orders placed on Sundays or public holidays will be processed on the next working day.
3. Delivery Timeline
Estimated delivery timelines:
- Metro Cities: 3–7 business days
- Tier 2 & Tier 3 Cities: 5–10 business days
- Remote Locations: 7–14 business days
These timelines are estimates only and may vary depending on courier availability and location accessibility.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment.
Any promotional free shipping offers shall be governed by the terms stated at the time of purchase.
Shipping charges are non-refundable except where the return is due to our error.
5. Cash on Delivery (COD)
We offer Cash on Delivery (COD) on eligible pin codes.
COD availability is subject to courier partner serviceability.
We reserve the right to:
- disable COD for specific customers or regions
- require prepaid confirmation for suspicious or repeated failed COD orders
Failure to accept COD orders repeatedly may result in account restrictions.
6. Order Tracking
Once your order is dispatched, tracking details will be shared via email, SMS, or WhatsApp (where applicable).
Customers are responsible for monitoring shipment status after dispatch.
7. Delivery Attempts
Our courier partners will generally make multiple delivery attempts.
If delivery fails due to:
- customer unavailability
- incorrect address
- refusal to accept
- unreachable contact number
the order may be returned to us.
In such cases:
- re-shipping charges may apply
- refund eligibility may be subject to deduction of shipping and handling charges
8. Incorrect Shipping Information
Customers must provide accurate shipping details.
We are not liable for delivery issues caused by:
- incorrect address
- incomplete address
- wrong phone number
- incorrect pin code
Any extra costs incurred due to incorrect information may be charged to the customer.
9. Delays & Force Majeure
Delivery timelines may be affected due to:
- weather conditions
- natural disasters
- strikes
- transportation issues
- government restrictions
- public emergencies
Ecobestie Organics Pvt. Ltd. shall not be liable for delays caused by such circumstances.
10. Damaged Package at Delivery
If the outer packaging appears tampered, damaged, or open at the time of delivery:
Customers are advised to:
- refuse delivery, or
- record a complete unboxing video immediately upon receipt
Claims regarding damage or missing items must be raised within 24 hours of delivery.
Failure to provide an unboxing video may impact claim verification.
11. Partial Deliveries
In certain cases, multi-product orders may be shipped separately depending on stock availability.
Customers will be informed accordingly.
12. Contact Information
For shipping-related support:
Ecobestie Organics Pvt. Ltd.
Brand: Pankhudibazaar
Registered Address: E-7/242, LIG A, Arera Colony, Bhopal – 462016
Email: care@pankhudibazaar.in
Phone: 7805878559
Working Hours: 9:00 AM – 7:00 PM